Privacy Policy

Last updated: 13 June 2026

This Privacy Notice explains how Skinova Aesthetics Ltd ("we", "us", "our") collects, uses, stores and protects your personal data when you visit skinovaaesthetics.com, contact us, book an appointment, or attend our clinic. We are committed to handling your personal data lawfully, fairly and transparently in accordance with the UK GDPR, the Data Protection Act 2018 and, where relevant, the Privacy and Electronic Communications Regulations (PECR).

Who we are

The data controller is Skinova Aesthetics Ltd, registered in England & Wales under company number 15813514. Our registered office and clinic address is 227 Aldborough Road South, Ilford, England, IG3 8HZ. We are registered with the Information Commissioner's Office (ICO) under registration number ZB903562.

For privacy queries or to exercise your rights, please contact our Data Protection point of contact: Claudia Bogdan (Director), info@skinovaaesthetics.com, 020 4610 0942.

The personal data we collect, why we use it, and our lawful basis

We only collect personal data that we need to provide safe treatments, manage bookings, run our clinic, comply with the law and communicate with you. Some of the information we process is special category data, such as health information, which receives additional protection under data protection law.

How we collect your data

We collect data directly from you when you complete website forms, book through our online booking system, contact us by phone, email or social media, attend a consultation, complete medical history or consent forms, purchase products, or provide feedback. We also collect limited technical data automatically through cookies and similar technologies.

Sharing your data

We never sell your data. We share it only where necessary with trusted service providers acting on our instructions under appropriate data protection terms. This may include our booking and clinic-management platform, payment provider, IT, hosting and email providers, website analytics and advertising providers where you have consented, insurers, legal/professional advisers, regulators or authorities where required by law, and emergency services where necessary to protect vital interests.

Where your data is stored

We aim to store and process personal data within the UK. Some technology providers may process limited data outside the UK. Where this happens, we rely on appropriate safeguards such as UK adequacy regulations, approved contractual terms or equivalent protections required by data protection law.

How long we keep your data

• Clinical, consent and treatment records are usually kept for 8 years from your last treatment, or longer where required by professional, insurer or legal requirements. For anyone treated as a minor, records may be retained until at least age 25.
• Financial and accounting records are usually kept for 6 years for tax and accounting purposes.
• Marketing records are kept until you withdraw consent or unsubscribe, unless we need to keep a suppression record to ensure you are not contacted again.
• Website analytics data is kept in accordance with the retention settings of our analytics tools and cookie settings.

Your rights

Under data protection law, you have the right to be informed, access your data, correct inaccurate data, request erasure, restrict or object to processing, request data portability, and withdraw consent where processing is based on consent. These rights are not absolute and may be subject to legal, clinical or insurance record-keeping obligations. To exercise your rights, contact us using the details above. We normally respond within one month.

Marketing

We will only send electronic marketing where we have permission or where another lawful route applies. You can unsubscribe or withdraw consent at any time by using the unsubscribe option in our messages or by contacting us.

Complaints to the regulator

If you are unhappy with how we handle your data, you may complain to the ICO at ico.org.uk or by calling 0303 123 1113. We ask that you contact us first so we can try to resolve your concern on complaints@skinovaaesthetics.com .

Cookies

Our website uses cookies and similar technologies. Non-essential cookies are only set after you give consent through our cookie banner or cookie settings. Full details are set out in our Cookie Policy below.

Last updated: 13 June 2026

This Cookie Policy explains how Skinova Aesthetics Ltd uses cookies and similar technologies on skinovaaesthetics.com. Cookies are small files placed on your device. Similar technologies may include pixels, tags, scripts, local storage and device identifiers.

How we use cookies

We use cookies to make our website work, keep it secure, understand how visitors use the site, improve performance and, where you consent, support advertising and remarketing.

Tools we may use

Our website may use tools such as Google Tag Manager, Google Analytics, Google Ads, Meta Pixel or similar technologies. The exact cookies used may change from time to time depending on website configuration, analytics settings and advertising campaigns.

Your choices

When you first visit our website, you should see a cookie banner that allows you to accept, reject or manage non-essential cookies. You can change your choices at any time through the cookie settings link on our website, where available, or by clearing cookies in your browser.

Browser controls

You can also control cookies through your browser settings. Blocking some cookies may affect website performance, booking journeys or form functionality.

Updates to this policy

We may update this Cookie Policy if our website, tools or legal requirements change. The latest version will be published on this page.

Last updated: 13 June 2026

This website is owned and operated by Skinova Aesthetics Ltd. The information below is provided for transparency and in line with company and e-commerce information requirements.

Skinova Aesthetics is used as a trading/brand name of Skinova Aesthetics Ltd. All content on this site is owned by us or licensed to us unless stated otherwise.

Last updated: 13 June 2026

These terms govern your use of skinovaaesthetics.com. By accessing or using the website, you agree to these terms. If you do not agree, please do not use the website.

1. About us

This website is operated by Skinova Aesthetics Ltd. Please see the Business Identity & Company Details section above.

2. Use of the website

You may use this website for lawful, personal and informational purposes only. You must not misuse the site by introducing malicious code, attempting unauthorised access, scraping content, interfering with site security, or using the site in a way that damages the website or another user's experience.

3. Information is not medical advice

Treatment, condition and result information on this website is general information only. It does not replace a consultation with an appropriately qualified practitioner. Please read our Medical Disclaimer.

4. Intellectual property

All text, images, branding, logos, design, page layouts, treatment descriptions and other content on the website are owned by or licensed to us and are protected by copyright, trademark and other intellectual property rights. You may not copy, reproduce, republish, download, distribute or use our content for commercial purposes without written permission.

5. Bookings and payments

Appointments booked through the website, booking platform, phone or clinic are subject to our Booking, Deposit, Cancellation & Refund Policy. Online bookings and payments may be processed by third-party providers.

6. Third-party links

The website may contain links to third-party websites such as booking systems, review platforms, payment providers, social media or professional bodies. We are not responsible for the content, availability or privacy practices of external websites.

7. Accuracy and availability

We take reasonable care to keep website information accurate and up to date. However, we do not guarantee that the website will always be complete, current, error-free or available. We may update, suspend, restrict or withdraw any part of the website without notice.

8. Limitation of liability

To the extent permitted by law, we are not liable for loss arising from use of, or reliance on, website information. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot legally be excluded. Your statutory rights, including rights under the Consumer Rights Act 2015, are not affected.

9. Governing law

These terms are governed by the laws of England & Wales. Disputes are subject to the exclusive jurisdiction of the courts of England & Wales.

10. Changes

We may amend these terms from time to time. The version published on our website applies to your use of the website.

Last updated: 13 June 2026

This policy explains what to expect when booking with Skinova Aesthetics, including deposits, rearrangements, cancellations, refunds, package bookings and retail product purchases. By booking an appointment, you accept this policy.

Bookings

Appointments can be booked online, by phone, by message or in clinic. All treatments are subject to consultation, suitability assessment and informed consent. We reserve the right to decline, postpone or modify a treatment on clinical, safety, legal or professional grounds.

Consultations and mandatory waiting period

Some treatments require a consultation and a mandatory waiting period before treatment can proceed, particularly injectables and medical procedures. This is to support your safety, allow time for questions and ensure informed consent.

Deposits

To secure your appointment, we require a non-refundable deposit of GBP 10, taken through our secure booking system or agreed payment route. The deposit is redeemed against the cost of your treatment on the day.

If you need to rearrange, the deposit can be carried over to another treatment booked within 3 months of the date the deposit was paid, provided you give adequate notice. After 3 months, an unused deposit expires and is non-refundable unless a refund is required by law or we cancel/cannot provide the appointment.

Rescheduling and cancellations

• At least 48 hours’ notice is required for cancellations & 24 hours’ notice is required to reschedule your appointment. Where the required notice is given, your deposit can be carried over to a rearranged appointment within the 3-month deposit period.
• Less than 48 hours' notice: the deposit is forfeited and a new deposit is required to rebook.
• No-show: the deposit is forfeited and a new deposit is required to rebook.
• If Skinova Aesthetics cancels or cannot provide your appointment, including on clinical or safety grounds, your deposit will be refunded or transferred to a suitable alternative appointment.

Deposits are non-refundable where a client cancels late, does not attend, or chooses not to proceed after booking, except where a refund is required by law or where Skinova Aesthetics cancels or cannot provide the appointment.

Late arrivals

Please arrive on time. If you arrive late, we will do our best to accommodate you, but your appointment may be shortened or rescheduled to protect other clients' appointments. A shortened treatment may still be charged in full.

Refunds for treatments

Aesthetic treatments are personalised services. Results vary between individuals and cannot be guaranteed. We do not offer refunds for treatments that have been properly carried out with reasonable care and skill. This does not affect your statutory rights.

If a service is not provided with reasonable care and skill, or does not meet the standard required by law, you may be entitled to an appropriate remedy under the Consumer Rights Act 2015.

Online, phone and distance bookings

Where a booking is made online, by phone or by other distance method, any statutory cancellation rights will be applied in accordance with the Consumer Contracts Regulations 2013. If you ask us to provide a consultation or treatment within any applicable 14-day cancellation period, you agree that we may begin providing the service. Once a treatment has been fully provided, you may lose the right to cancel that service. This does not affect your statutory rights.

Packages and prepaid courses

Prepaid courses and treatment packages are non-refundable once started, unless a refund or remedy is required by law. Unused, unstarted sessions may be discussed with us and may be transferred, credited or refunded at our discretion depending on the circumstances, expiry period and clinical suitability.

Retail products

Retail product returns are handled under our Retail Product Returns Policy. Products must generally be unopened, unused and in resaleable condition unless faulty or damaged.

Pricing

Prices on the website, booking system, social media, advertisements or price list are a guide and may be confirmed at consultation. We reserve the right to amend prices. The price quoted at booking or consultation applies to that appointment unless a different agreement is made.

Last updated: 13 June 2026

This policy explains how Skinova Aesthetics approaches consultation, consent and treatment suitability.

Consultation first

All treatments are subject to consultation and suitability assessment. A consultation may include discussion of your concerns, treatment goals, medical history, medications, allergies, previous treatments, lifestyle factors, contraindications, risks, benefits, alternatives and aftercare requirements.

Informed consent

Before treatment, we will explain the nature of the treatment, expected benefits, common side effects, material risks, aftercare, alternatives and what may happen if you choose not to proceed. You will have an opportunity to ask questions before providing consent.

Your responsibility to provide accurate information

You must provide complete and accurate information about your medical history, medications, allergies, pregnancy or breastfeeding status, previous cosmetic or medical treatments, and any changes since your last visit. Incomplete or inaccurate information may affect your suitability and safety.

Right to decline or postpone treatment

We may decline, postpone or modify treatment if we believe it is not clinically suitable, safe, ethical or legally appropriate. This may include situations involving contraindications, unrealistic expectations, impaired capacity to consent, signs of coercion, age restrictions, suspected body dysmorphic concerns, active infection or other safety concerns.

Results

Individual results vary and cannot be guaranteed. Aesthetic outcomes depend on factors such as anatomy, skin condition, age, lifestyle, medical history, product response, aftercare compliance and the body's natural healing process.

Last updated: 13 June 2026

Certain treatments at Skinova Aesthetics may involve injectable, prescription-only or medically led procedures. These treatments require appropriate clinical assessment and must be provided safely, ethically and lawfully.

Prescription-only treatments

Certain injectable or prescription-only treatments require assessment by an appropriately qualified prescriber before treatment can be provided. Treatment will only proceed where it is clinically suitable, safe and legally appropriate. We reserve the right to decline treatment following consultation.

Face-to-face assessment

Where a treatment requires prescribing, an assessment must be completed in line with applicable professional standards and prescribing requirements. Prescriptions are issued only after the prescriber is satisfied that the treatment is appropriate for you.

Injectables and risk

Injectable treatments may carry risks such as swelling, bruising, tenderness, asymmetry, infection, allergic reaction, vascular complications, delayed reactions or unsatisfactory outcome. Material risks will be explained during consultation so you can make an informed decision.

No guarantee of treatment

Booking a consultation does not guarantee that treatment will be provided. If treatment is unsuitable, unsafe or not in your best interests, we will explain this and may recommend an alternative treatment, medical advice or no treatment.

Emergency escalation

If you experience severe pain, changes in skin colour, visual disturbance, difficulty breathing, signs of infection, or any urgent medical concern after treatment, contact the clinic immediately and seek urgent medical help where appropriate. In a medical emergency, call 999 or attend A&E.

Last updated: 13 June 2026

Your aftercare is an important part of treatment safety, healing and outcome. This policy explains what we expect from clients after treatment and how to contact us with concerns.

Aftercare instructions

You will be given aftercare advice relevant to your treatment. Please follow it carefully. Aftercare may include guidance about cleansing, makeup, exercise, heat exposure, sun exposure, alcohol, skincare products, medication, sleeping position, massage, follow-up appointments and warning signs.

Your responsibilities

• Follow the aftercare instructions given to you.
• Avoid activities or products you have been advised to avoid.
• Contact us promptly if you are worried about your healing or symptoms.
• Attend any recommended review or follow-up appointment.
• Do not seek correction elsewhere without informing us, unless you need urgent medical care.

Normal side effects

Depending on the treatment, normal temporary effects may include redness, swelling, tenderness, bruising, dryness, mild peeling, sensitivity, tightness, small bumps or mild discomfort. Your practitioner will explain what is expected for your treatment.

When to contact us urgently

Contact the clinic immediately on 020 4610 0942 if you experience symptoms that worry you, including increasing pain, severe swelling, spreading redness, heat, pus, fever, skin colour changes, blistering, visual symptoms or symptoms that feel unusual for you.

Medical emergencies

If you experience breathing difficulty, chest pain, severe allergic reaction, loss of vision, symptoms of stroke, severe pain, rapidly worsening symptoms, or any emergency, call 999 or attend your nearest A&E immediately.

Complications and reviews

If you contact us with a concern, we may ask for photographs, invite you for a review, provide aftercare advice, refer you to a prescriber or medical professional, or advise urgent medical assessment. We will keep appropriate clinical records of concerns and actions taken.

Last updated: 13 June 2026

To keep Skinova Aesthetics a safe, calm and professional environment for everyone, we ask all clients to observe the following.

Arrival

Please arrive 5-10 minutes before your appointment to complete any paperwork. Complete medical history and consent forms honestly and in full. This is essential for your safety.

Health and suitability

Tell us about any medical conditions, medications, allergies, pregnancy or breastfeeding, previous treatments or changes in your health. Some treatments are not suitable in certain circumstances and may be declined or postponed on safety grounds.

Children and guests

For safety, insurance and confidentiality reasons, we are unable to treat clients accompanied by unattended children and we ask that children are not brought into treatment rooms. Please keep accompanying guests to a minimum unless assistance or a chaperone has been agreed.

Infection prevention and control

Please do not attend if you are unwell, have symptoms of a contagious illness, have an active skin infection in the treatment area, or have been advised not to attend. Contact us to rearrange.

Respect and conduct

We are committed to a respectful, inclusive environment. Abusive, threatening, discriminatory, aggressive or inappropriate behaviour towards our team or other clients will not be tolerated and may result in treatment being refused, the appointment ending and future bookings being declined.

Mobile phones and privacy

Please keep phones on silent in treatment areas. Filming or photographing other clients, staff or clinical areas is not permitted without prior consent. This protects privacy and confidentiality.

Aftercare

Following aftercare advice is essential for safety and results. Please contact us promptly if you have any concerns after treatment.

Last updated: 13 June 2026

This policy explains how we use clinical photographs and marketing images.

Clinical photographs

For many treatments, clinical photographs may be needed to record your baseline, support treatment planning, monitor progress, assess outcomes, maintain clinical records and support safe care. These images form part of your confidential clinical record.

Marketing photographs and videos

We will only use your identifiable photographs, videos, testimonials or treatment content for marketing with your separate explicit consent. Marketing may include website content, social media, paid advertisements, printed materials, training materials or portfolio use, depending on what you agree to.

No pressure

You do not have to agree to marketing photography or video. Refusing marketing consent will not affect the care or treatment you receive.

Withdrawing consent

You may withdraw marketing consent at any time by contacting us. We will stop future use where reasonably possible. Content already printed, shared by third parties, cached, reposted or otherwise outside our direct control may not be fully removable.

Client filming

Clients must not film or photograph staff, other clients, treatment rooms or clinical activity without prior permission. Where filming is agreed, it must not interfere with safe treatment or another person's privacy.

Last updated: 13 June 2026

Skinova Aesthetics is committed to protecting client dignity, privacy and practitioner safety. This policy explains when a chaperone may be requested or required.

Client request

Clients may request a chaperone for consultations or treatments where appropriate. Please tell us when booking or before treatment if you would like a chaperone present.

Clinic requirement

Skinova Aesthetics may require a chaperone in certain circumstances to protect client and practitioner safety, dignity and professional standards. This may include intimate or sensitive treatment areas, safeguarding concerns, language/support needs, or where clinically or professionally appropriate.

Confidentiality

A chaperone must respect confidentiality and privacy. Their role is to provide support and observe professional boundaries, not to make treatment decisions for the client unless they have legal authority and the situation requires it.

If a chaperone is not available

If a required chaperone is not available, we may need to postpone or rearrange the appointment.

Last updated: 13 June 2026

Skinova Aesthetics is committed to safeguarding the welfare of all clients, including adults at risk, and to providing treatment safely, lawfully and ethically.

Minimum age for treatment

Our minimum age for treatment is 18. We do not provide treatments to anyone under the age of 18.

Botulinum toxin and dermal fillers

Under the Botulinum Toxin and Cosmetic Fillers (Children) Act 2021, it is unlawful in England to administer botulinum toxin or dermal fillers for cosmetic purposes to anyone under the age of 18. We do not provide these treatments to under-18s under any circumstances, and we do not accept a parent's or guardian's consent as an exception.

Age verification

We may ask for photographic ID to confirm age before treatment. If we are not satisfied that a client meets the minimum age, we will decline treatment and may cancel the booking.

Adults at risk

We are alert to the needs of adults who may be vulnerable or at risk. We will consider capacity to consent, offer appropriate support where possible, and treat clients with dignity and respect.

Our safeguarding commitment

• Staff understand their responsibility to recognise and respond to safeguarding concerns.
• Our named Safeguarding Lead is Claudia Bogdan (Director).
• Safeguarding concerns are recorded and, where appropriate, referred to the local authority safeguarding team, police or emergency services.
• In an emergency where someone is at immediate risk of harm, we will call 999.

Raising a safeguarding concern

If you have a safeguarding concern about yourself or someone else, please speak to our Safeguarding Lead or contact your local authority. You can also contact the NSPCC on 0808 800 5000 for concerns about a child or your local adult safeguarding team for concerns about an adult at risk.

Last updated: 13 June 2026

This policy applies to retail products purchased from Skinova Aesthetics, including skincare, supplements or other retail items, whether purchased in clinic or through our website where available.

Unwanted products

Unwanted products may be returned only if they are unopened, unused, sealed, in resaleable condition and returned with proof of purchase within the return period stated at purchase or required by law. For hygiene and safety reasons, opened skincare, supplements, cosmetics or products with broken seals cannot usually be returned unless faulty.

Faulty or damaged products

If a product is faulty, damaged or not as described, please contact us as soon as possible with proof of purchase and photographs where relevant. We will assess the issue and provide the appropriate remedy required by consumer law, which may include replacement, refund or repair depending on the circumstances.

Suitability and reactions

Please read product labels, ingredients and instructions carefully before use. If you have allergies, medical conditions, are pregnant or breastfeeding, or are taking medication, seek advice before using products or supplements. Stop using a product and seek medical advice if you experience a serious reaction.

Refund processing

Approved refunds will usually be processed back to the original payment method. Processing times may depend on your bank or payment provider.

Last updated: 13 June 2026

Skinova Aesthetics aims to make our services accessible and respectful for all clients. We will consider reasonable adjustments where possible to support clients with disabilities, health needs, communication needs or additional support requirements.

Requesting adjustments

If you need an adjustment for your appointment, please contact us before attending so we can consider how best to support you. This may include additional time, communication preferences, support with forms, appointment planning or assistance from an accompanying person where appropriate.

Clinic access

Please contact us before booking if you have mobility, access or support needs so we can advise on clinic access and suitability. If we cannot safely provide a treatment or adjustment, we will explain this and, where possible, suggest alternatives.

Communication support

Please tell us if you need information in a different format, need extra time to understand treatment information, or need support during consultation. Consent must be informed, voluntary and understood before treatment can proceed.

Last updated: 13 June 2026

We are committed to providing safe, high-quality care. Your feedback helps us improve. If something has not met your expectations, we want the opportunity to put it right.

Giving feedback

You can share feedback at any time by email at Feedback@skinovaaesthetics.com, by completing our online feedback form (form), by phone on 020 4610 0942, or in person at the clinic.

How to make a complaint

If you wish to raise a complaint, please contact Claudia Bogdan (Nurse/Director) in writing at complaints@skinovaaesthetics.com, or by completing our online complaints form (form). Please include your name, contact details, the date of your treatment and a description of your concern.

How we handle your complaint

1. Acknowledgement: we aim to acknowledge your complaint within 2-3 working days.
2. Investigation: we will investigate fully and fairly, reviewing records and speaking with relevant team members where needed.
3. Response: we aim to provide a full written response within 28 days. If we need longer, we will explain why and keep you updated.
4. Resolution: our response will explain our findings and any action taken to put things right or prevent recurrence.

If you are still not satisfied

If you are unhappy with our response, you may be able to escalate your complaint to a relevant external body depending on the nature of your concern:

• For the conduct of a practitioner: the relevant professional regulator. Our practitioners include professionals registered with the Nursing and Midwifery Council (NMC), where applicable - nmc.org.uk.
• For standards in non-surgical cosmetic treatment: the Joint Council for Cosmetic Practitioners (JCCP), where applicable - jccp.org.uk.
• For a data protection concern: the Information Commissioner's Office (ICO) - ico.org.uk.

All complaints are treated confidentially and will not affect the care you receive.

Last updated: 13 June 2026

The information provided on skinovaaesthetics.com, social media, advertisements and in our communications is for general information only and is not a substitute for professional medical advice, diagnosis or treatment.

• Website content does not constitute medical advice. Always seek advice from a suitably qualified practitioner regarding any condition or treatment.
• All treatments are subject to personal consultation, suitability assessment and informed consent.
• Not every treatment is suitable for every person.
• Individual results vary and cannot be guaranteed. Before/after images and testimonials reflect individual experiences and are not promises of your result.
• Aesthetic and cosmetic treatments carry risks. Material risks will be explained during consultation before you decide whether to proceed.
• Never disregard or delay seeking professional medical advice because of something you have read on this website.
• If you are experiencing a medical emergency, call 999 or attend your nearest A&E.

By using this website, you acknowledge and accept this disclaimer.